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The knowledge side of downsizing
A common problem in any organization is that through downsizing, BPR, re-organization, outsourcing, probably you organization removed as much organizational redundancy as it was previously available, and therefore you have scarce if any cross-functional expertise left in-house.
This implies that quite often "knowledge configuration" (KC), where existing in-house knowledge components are re-used across the organization, is increasingly difficult, or it is delegated to external resources- who happen to be the only ones still working across the functional divide.
Using "knowledge snippets" along with traceability reduces the cost of knowledge production and retention (including its maintenance).
Also, this allows your organization to introduce "knowledge configuration management" (KCM), ensuring consistency of behaviour across the organization, also if you use delegate processes and activities to external resources.
KCM is linked to another concept: "versioning" of knowledge. The basic concept is that any item of knowledge depends from one or more other items, produced in the same or other organizational units.
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