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Public and knowledge production
A knowledge production process has actually at least the following four steps:- First, produce
- Second, collect
- Third, distribute
- Fourth, update or prune
If you try to introduce a similar approach across the organization
While a technical approach to knowledge management sometimes could benefit from a "big bang", this usually produces just a technological implementation.
But who will maintain the processed knowledge stored inside the knowledge management system?
Certainly not the knowledge producer, as it will be completely different from the source.
Each document has (or should have) a destination public, i.e. an intended audience.
If you cannot define the audience, chances are that your document will not achieve the intended results.
But do you really need to write time and again the same item? The risk is that your knowledge producers will spend seven hours reporting in slightly different formats what they spent one hour doing.
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